1. Introduction

Novalux respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, submit a contact form, inquire about a property, subscribe to updates, or communicate with our team.

By using the Novalux website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.

2. Information We Collect

We may collect information that you voluntarily provide when interacting with our website or services, including:

• Full name

• Email address

• Phone number

• Preferred property type

• Budget range

• Location or neighborhood interests

• Message or inquiry details

• Appointment or consultation requests

We may also collect basic technical information automatically, such as browser type, device information, pages visited, referring links, and general website usage data.

3. How We Use Your Information

Novalux may use collected information to:

• Respond to property inquiries

• Schedule consultations or showings

• Provide real estate recommendations

• Send requested updates or newsletters

• Improve website content and user experience

• Communicate important service information

• Analyze website performance

• Maintain security and prevent misuse

We do not sell your personal information to third parties.

4. Property Inquiry Information

When you inquire about a property, we may use the information provided to match you with relevant listings, agents, neighborhoods, or services. This information helps us provide a more personalized and efficient real estate experience.

Your inquiry details may be shared internally with Novalux team members or agents who are best suited to assist you.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, measure performance, and understand visitor behavior.

Cookies may help us:

• Remember preferences

• Analyze website traffic

• Improve page performance

• Understand which listings or pages are most viewed

• Support marketing and advertising efforts

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly without cookies.

6. Third-Party Services

Novalux may use trusted third-party tools for website hosting, analytics, email communication, form processing, CRM management, advertising, and scheduling.

These third-party providers may process limited information only as needed to support website functionality or service delivery. We encourage users to review the privacy policies of any external websites or platforms linked from our website.

7. External Links

Our website may contain links to third-party websites, including property portals, social media platforms, mortgage resources, neighborhood guides, or partner services.

Novalux is not responsible for the privacy practices, content, or security of external websites. Visiting third-party links is done at your own discretion.

8. Data Protection and Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no online platform or digital transmission can be guaranteed to be completely secure.

Users should avoid submitting highly sensitive personal, financial, or confidential information through general website forms.

9. Data Retention

We may retain personal information for as long as necessary to respond to inquiries, provide services, comply with legal obligations, maintain business records, and improve our operations.

You may request that we update or remove certain personal information, subject to any legal or operational requirements.

10. Your Privacy Choices

Depending on your location, you may have certain privacy rights regarding your personal information. These may include the right to request access, correction, deletion, or restriction of certain data.

You may also unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications or by contacting us directly.

11. Children’s Privacy

The Novalux website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take appropriate steps to remove it.

12. Changes to This Privacy Policy

Novalux may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website practices. Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updates means you accept the revised policy.

13. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us:

Novalux Real Estate
Email: privacy@novalux.com
Phone: +1 (555) 214-7800
Address: 1248 Ocean Crest Drive, Malibu, CA 90265